Spectra T950 - AUTOSUPPORT OVERVIEW; Send Log Sets

Chapter 11 — Configuring and Using AutoSupport AutoSupport Overview
November 2016 User Guide—Spectra T950 Library
331
Send Log Sets
ThisfeatureletsyoumanuallygenerateastandardAutoSupportLog
(ASL)set(file)andemailittoapre‐configuredrecipientorsaveittoaUSB
device.YoucanusetheSendLogSetsoptiontoopenorupdateasupport
ticketandsendittoaspecifiedrecipientortoSpectraLogicTechnical
Support.TheASLincludedinthesupportticketincludesthefollowing
typesofinformation:
 Librarymessagelogs
 LibraryControlModule(LCM)logs
 LCMconfiguration(includingthecurrentphysicalconfiguration)
 AsimplifiedreportoftheMLMandDLMdatabases
 ECdatafromallcomponents
 BlueScaleversion
 Contactinformationfordatacenterstaff
 OtherlibraryinformationspecifiedintheAutoSupportuserprofile
Log Forwarding
ThisfeatureconfiguresthelibrarytosendmonthlyASLfilesto
preconfiguredrecipients(seeConfigureLogSetForwardingonpage339).
Critical Alarms
Whenyouenablecriticalalarms,thelibraryautomaticallygeneratesan
ASLfilewheneveranyoftheeventsinthefollowingtableoccurs.Ifyou
configuredoneofyourAutoSupportprofilesastheAutoSendProfile(see
Step4onpage336),thelibraryautomaticallysendstheASLfiletothemail
recipientsintheAutoSendprofile.
Note: Ifyouselectautosupport@spectralogic.comasamailrecipientin
theAutoSendprofile,thelibraryalsosendstheASLfileanda
ticketrequesttoSpectraLogicTechnicalSupport.
For this event... An AutoSupport ticket request is generated...
Motion Restart Whenevermotionrestarts.Eachmotionrestartistreatedasaseparateevent
andresultsingenerationandsubmissionofanAutoSupportticketrequest.
Front or Side Panel
Opened or
Removed
Ifalibrarysidepanelorfrontpanelisopenedorremovedthreetimeswithin
thirtyminutes.OnlyoneAutoSupport ticketrequestisgeneratedforeach
30‐minutetimeperiod.
Power Supply
Failure
Whenapowersupplyfails.Eachpowersupplyisevaluat edseparately.Onlyone
AutoSupportticketrequestperpowersupplyisgeneratedfor each24‐hourtime
period,evenifthepowersupplyfailsandthenresumesoperationrepeatedly.If
twopowersuppliesfailduringthesame24‐hourtimeperiod,two
separa te 
AutoSupportticketrequestsaregenerated,oneperfailedpowersupply.