Spectra T950 - Page 345

Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
November 2016 User Guide—Spectra T950 Library
345
9. Verifythatallinformationiscorrect.
If... Then...
Thelibraryisnotconnectedto
anetworkwithanSMTP
server,
Selectthecheckboxatthetopofthe screen(showninFigure217)to
savetheticketinformationtoaUSBdeviceinsteadofemailingit
fromthelibrary.
Notes:
 TheoptiontosavethetickettoaUSBdeviceisonlyavailableif
youconnectedaUSBdevicetothelibrarybeforeyou
clicked
Send Log Settobegin theticketprocess.
 AftersavingtheticketinformationtotheUSBdevice,youcan
uploadittotheTechnicalSupportportal(see
Accessingthe
TechnicalSupportPortalonpage493).
Alloftheinformationis
correct,
ClickSubmit.Aprogressscreenindicatesthattheticketrequest
(withloginformation)isbeingsent.Whencompleted,the
AutoSupportProfilesscreendisplays.
WhenSpectraLogicreceivestherequest,aticketisopenedandan
emailresponseissenttotheuserwithaticket
number.
Youneedtochangethe
problemdescription,
1. ClickPrevious toretur ntotheSelectTicketTypescreen.
2. Modifytheproblemdescriptionasrequired.
3. ClickNexttoreturntotheConfirmandSubmitTicketscreen.
Youneedtochangethecontact
person’sinformation,
1. ClickPrevious toretur ntotheSelectTicketTypescreen.
2. ClickProfile DataontheSelectTicketTypescreentodisplaythe
ProfileSummaryscreen.
3. MakeanynecessarychangesintheProfileSummaryscreen.
4. ClickUse Settings.TheSelectTicketTypescreenreappears
5. Retypetheproblemdescription.
6. ClickNexttoreturntotheConfirmandSubmitTicketscreen.