Alcatel-Lucent OmniTouch - Page 201

Manage user settingsProvisioning and Account Management
............................................................................................................................................................................................................................................................
8AL90208USAD ed01
November 20, 2008
4-33
............................................................................................................................................................................................................................................................
When the settings for a user account are completed or revised, click the Save Changes
button.
A user account may be deleted by clicking the
Delete User button.
Note: Operators may only service the operator queue that is defined for their organization.
More than one Operator can monitor the same queue. Users are processed on a first-in first-out
basis (FIFO). After a user has 3 bad attempts dialing into a conference, the user is given the
option to press 0 (zero) to speak with an operator. During a call, a user can press ##0 (pound-
pound-zero) to request operator assistance. The operator views and manages requests for
assistance through the Operator Console which is a 1-page web application. Through this console,
an Operator can:
• Sign-In/Sign-out
• Select the next person in the queue and speak with that person
• Disconnect the person from the system (hang up)
• Place the person on hold
• Mute the person
• Transfer the person back to the call they were in before speaking with the operator
• Search the conference database for a conference by owner (wild card supported),
date/time range, conference name, project, and department
• Transfer the person into a conference/call
• View and manage the legs of a running conference/call
Operator Conference ID This is the ID of the Queue that is assigned to
this Operator.
AMDS User, AMDS Ports User has access to the Automated Message
Delivery System interface (see AMDS
(Automated Message Delivery System)
settings). This feature will only be available to
customers who have purchased and enabled the
AMDS application.