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Viewing active mediaMonitoring
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In addition, the System Administrator has the ability to:
• Drop individual legs (Drop Leg)
• End the entire call (End Call).
• Collect diagnostics data on a problematic call. Collect call quality data initiates a
collection of one minute’s worth of voice quality data, and downloads it to the System
Administrator’s PC. This feature should only be used when requested by your customer
support representative. The support representative will use this data when assisting
with the diagnosis of audio quality issues.
Viewing active media
The Active Media screen shows the call legs currently on a specific system.
To see media (calls; application sharing; video) that are
currently up on a particular server
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1 Click the Monitoring tab.
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2 Click the Active Media item.
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