Alcatel-Lucent OmniTouch - Uninstall

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8AL90208USAD ed01
November 20, 2008
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To generate a log
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1 Uninstall your current Application Sharing components using the Automatic or Manual
Uninstall
.
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2 Enable the Application Sharing Logging setting.
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3 Generate the Log and e-mail it to Alcatel-Lucent Support.
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E ND OF STEPS
Uninstall
OmniTouch ACS Application Sharing components are automatically installed through
Internet Explorer’s download for ActiveX controls.
Internet Explorer provides a user interface for uninstalling components. However, the files
contained in the CAB files are not removed. This can lead to a propagation of outdated
versions of ActiveX files.To avoid this, there is a manual batch script within the Cabinet
package. This automatic uninstall removes all versions of a specific component from the
entire Component Download cache managed by Internet Explorer.
Note: If the Automatic Uninstall script fails for any reason, then a Manual Uninstall
is required.
To automatically uninstall
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1 Close all Internet Explorer applications.
Alcatel-Lucent recommends using Task Manager to verify that all processes running
IExplorer.exe are also terminated.