Alcatel-Lucent OmniTouch - Page 367

............................................................................................................................................................................................................................................................
8AL90208USAD ed01
November 20, 2008
I-5
............................................................................................................................................................................................................................................................
........................................................................................................................................................................................................................
7 Navigate to the appropriate Conflict directory and run your uninstaller scripts from the
appropriate locations.
Example:
CD conflict.9
EDCUninstall.bat
CD...\conflict.3
EDCViewerUninstall.bat
Note: You must uninstall both the Leader and the Viewer components because they
share common files. Because Internet Explorer places multiple components into the
same Conflict directory, uninstalling one component will damage the other.
........................................................................................................................................................................................................................
8 After uninstalling both components, force new versions of the Leader and Viewer
components to install.
If you see something like the following, you have successfully uninstalled the components.
C:\WINDOWS\Downloaded Program Files>EDCUninstall.bat
All files uninstalled.
Done
The batch file cannot be found.
The batch file cannot be found.
Note: You can ignore “The batch file cannot be found” errors.
........................................................................................................................................................................................................................
9 If you see something like the following, the uninstall was not successful, and you may need
to manually uninstall all files related to the components.
C:\WINDOWS\Downloaded Program Files>EDCUninstall.bat
C:\WINDOWS\Downloaded Program Files\eDialCollab200.exe
Access is denied.
C:\WINDOWS\Downloaded Program Files\eDialCollab200.dll
The process cannot access the file because it is being used by
another process.
C:\WINDOWS\Downloaded Program Files\edchooks200.dll
Access is denied.
C:\WINDOWS\Downloaded Program Files\EDCHighliteHook200.dll
Access is denied.
C:\WINDOWS\Downloaded Program Files\eDialCollab.log
The process cannot access the file because it is being used by
another process.
Not all files uninstalled. [5 files remain.] Please try again
later.
Done.