Cisco ASR 1002 Hardware Installation Guide

•
Installed SPAs.
◦
Use the show platform command to determine which SPAs are installed if possible.
•
Cisco software release number.
◦
Use the show version command to determine this information if possible.
•
Brief description of the symptoms and steps you have taken to isolate and solve the issue.
•
Maintenance agreement or warranty information.
Online Troubleshooting Resources
In addition to following the subsystems approach to troubleshooting, a variety of online troubleshooting
resources are available.
•
Cisco ASR 1000 Series Aggregation Services Routers Troubleshooting Guide contains information to
help you troubleshoot problems with the Cisco ASR 1000 Series Router.
•
Cisco.com registered users can access various troubleshooting tools such as Software Advisor, Cisco
IOS Error Message Decoder Tool, and Output Interpreter Tool after logging in at http://www.cisco.com/
en/US/support/tsd_most_requested_tools.html.
General Troubleshooting Tips
The following table lists general troubleshooting tips.
You must always have two power supplies installed on the Cisco ASR 1000 Series Routers to ensure
sufficient cooling for the box. The system fans are inside the power supply and must spin for cooling.
Since all the system fans can be powered by one power supply, it is not required for the second power
supply to be powered on, but it must be installed.
Note
Table 138: General Startup Troubleshooting Tips
Corrective ActionSymptom
Check that:
•
All power cords are properly connected to the
Cisco ASR 1000 Series Router and at the power
connection end.
•
The power switch is in the | ON position.
System fails to power on
Cisco ASR 1000 Series Router Hardware Installation Guide
646
Troubleshooting Initial Startup Problems
Online Troubleshooting Resources

Cisco ASR 1002 Specifications

General

Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
Networking standards	IEEE 802.3
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet interface type	Gigabit Ethernet
DHCP client	-
Supported network protocols	BGP, GRE, OSPF, DVMRP, EIGRP, IS-IS, IGMPv3, PIM-SM, PIM-SSM
Ethernet LAN (RJ-45) ports	4
Security algorithms	SSH
VPN tunnels quantity	8000
Safety	UL60950-1 CSA, C22.2 No. 60950-1-03, EN 60950-1, IEC 60950-1, AS/NZS 60950.1
Certification	FCC 47CFR15 Class A AS/NZS CISPR 22 CISPR 22 Class A EN55022 Class A ICES-003 Class A VCCI Class A CNS-13438 Class A EN61000-3-2 EN61000-3-3
Internal memory	4096 MB
AC input voltage	85 - 264 V
Power source type	AC
AC input frequency	50 - 60 Hz
Power consumption (typical)	560 W
Operating altitude	0 - 3048 m
Storage temperature (T-T)	0 - 50 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	5 - 90 %
Product color	Gray
Rack capacity	2U

Weight and Dimensions

Depth	461 mm
Width	437.4 mm
Height	89 mm
Weight	- g