466 Hog 4 Operations Manual
28.7 Visualizer Troubleshooting
Question The visualizer node is showing as "idle" or "offline" in the network
window.
Answer: Ensure that the Run Visu alizer Stream option is turned on in the Settings
window of the Hog 4 OS start screen.
Question: The visualizer node is not appearing in the network window.
Answer: Ensure that the Run Visu alizer Stream option is turned on in the Settings
window of the Hog 4 OS start screen.
Question: WYSIWYG isn't showing up in the "detected visualizers" drop down
menu of the visualizer node settings window.
Answer: Go to WYSIWYG and open the device manager window. Ensure all listed DMX
Processors show a status of "connected". If the listed DMX Processors show a status of
"connected" and the console still isn't auto-detecting WYSIWYG in the visualizer node
settings window, then proceed with manually entering the IP address of the WYSIWYG
computer and select WYSIWYG from the visualizer manufacturer. Auto-detection may not be
supported by your network's configuration.
Question: The visualizer node is running but there appears to be a noticeable
delay in responsiveness in the visualizer.
Answer: If you are using the Hog Connectivity protocol then turn off all art-net output from
the console's internal DMX Processor. A lack of responsiveness can also be due to an
underpowered graphic card installed on the visualizer machine.
Question:The visualizer node is running but I am getting garbled fixture output in
the visualizer.
Answer: Ensure that the correct visualizer manufacturer and protocol is selected in the
visualizer node settings window on the console. Then check that the universe patch settings
for each DP and universe are set appropriately in the visualizer node settings window on the
console. If using the CITP visualizer streaming protocol with Capture ensure that capture
2019.0.13 or newer is installed.
Question: The visualizer node is running but I am getting absolutely no output
data in the visualizer.
Answer: Ensure that the visualizer IP address and manufacturer settings are correct in the
visualizer node settings window on the console.
For WYSIWYG, ensure the DMX Processors listed in the device manager show a status of
"connected".
Question: I've tried everything and the settings all look correct in the console
and in the visualizer application but it still isn't working.
Answer: Ensure that the visualizer's IP address and console's IP address are set within the
same subnetwork. If you are unsure what this means then try using the IP address settings,
please refer to the Network settings section. If you continue to have trouble contact
Technical Services for further assistance.
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