32. Troubleshooting 503
5. If a you have performed all the troubleshooting steps in this section and the problem
continues to persist then please contact Technical Services for further assistance.
32.4 The Console Appears to Have Crashed or Frozen
Hog 4 OS runs as a series of separate ‘processes’ that can start and stop individually. Often,
when the console appears to have crashed or frozen, it is only one process that is causing
the problem, while the rest of the processes are still running normally. In particular, an editor
or the desktop may crash, while playback continues normally. Before restarting the entire
console, therefore, you should see if the problem can be cured by restarting the individual
process:
1. Pig + O pe n + Backspace : open the Launched Processes window.
2. Kill processes that are not responding by right clicking on them and selecting Kill.
3. Restart the process by right clicking and selecting Restar t. An exception is the Editor
process which will disappear when killed; you can restart it by re-opening the
Programmer or an editor window.
32.5 Console Not Communicating with DMXProcessor 8000
1. Check that the display on the DMX Processor shows ‘Outputs Active’. If it does not,
then see if it is in the process of getting the show data or connecting, or crashed. If it
has crashed, restart it by disconnecting the mains power, waiting a few moments, and
reconnecting it.
2. Check the network cabling. The L ink light will be lit on the DMX Processor if the
correct connection has been made.
3. Check the network settings. The DMX Processor and console both need to be on the
same subnet.
4. Check the port number setting. The DMX Processor and console both need to have the
same Port Number. See HogNet Network.
5. Check the software. The DMX Processor and console both need to be running the same
version of the software; see DMX Processor Software Update.
32.6 Playback Controls Don't Behave as Expected
Check that the playback controls haven't been mapped to different functions to their normal
ones. See Configuring Physical Master Playback Controls.
To Next Page
Loading...
