32. Troubleshooting 505
The type and number of Hog console systems in use
How many DMX Processors and MIDI/Timecode Processors.
What sort of routers/hubs are being used.
Other PC's or applications (such as ArtNet, ETCNet, Web Servers, and so on) that are
sharing the same network.
Once a problem has been reported it will often be necessary for the Technical Services team
to clarify some of the details and obtain additional information. Typically this ends up with a
request for a copy of the show, so a backup of the show should be transferred to a PC where
it can be mailed to support.
Tip: The version number of the software installed on your console can be found on the
System Info pane of the Control Pan el window.
32.9.2 Reporting Problems with Hog 4 PC
In the event of a failure with Hog 4 PC, it is important to provide as much information as
possible. Different computer configurations, other applications, and additional hardware may
all have unexpected results. When reporting errors, please provide the following information:
Name
Date
Hog 4 PC software version and build number
Operating system
Computer specifications
Number of displays
Connected USB devices
Networked devices
Other running applications
Detailed description of the problem including instructions to reproduce (if possible) and
the exact syntax used
List of any errors reported by the software
If Hog 4 PC crashes or fails, it will output a .dmp file in the application directory, for example
‘C:\Program Files\Flying Pig Systems\Hog4PC’ (if you accepted the default location when
you installed Hog 4 PC). Please send this .dmp file along with your bug report to
support@highend.com.
32.9.3 Reporting Problems or Requesting improvements with the
User Manual
Please include the following information:
1. The nature of the problem / improvement.
Missing information.
Incorrect information.
Unclear or ambiguous information.
2. The section number where the problem is.
3. The version number of the manual. In printed and PDF editions, you can find this on the
title page at the start of the manual. The on-line help within the console shows the
version on the main contents page; you can go to this page by clicking ‘home’ at the
bottom of any page.
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