Kyocera TASKalfa 8002i

2WA/2NJ/2RK
7-574
(16)Print output is unavailable due to the network factor
Only one PC can not print among those installed. No error is indicated but print jobs are suspended. [Condi-
tion] • PC OS: Windows7 • File: Test Page • Connection: Wireless LAN
3 Checking the settings The application is not prop-
erly set.
Check if the other Excel /
Word data can be output and
change the setting of the
application.
4 Checking the IP address The IP address is not prop-
erly set.
Check if the main unit IP
Address indicated in the sta-
tus page is the same as the
IP Address in the [Port] tab of
[Printer Properties] at the PC.
If not, correct the IP address
at the PC
?
5 Checking the IP address The IP address is not prop-
erly set.
Check if communication via
command center or PING is
available with IP address set
up. Set up IP address again
and restart the main unit if
necessary.
?
6 Checking the settings The port settings in the
printer properties at the PC
are incorrect.
Remove the checks at the
dual-directional support and
the SNMP status in the [Port]
tab of the printer properties in
a PC. Then, restart up the
main unit and the PC.
7 Restarting up The main unit does not
start up properly.
Check if the test print is out-
put after the printer is ready,
and restart up the main unit.
Step Check description Assumed cause Measures Reference
1 Restarting up The main unit or the PC
does not properly start up.
Restart up the main unit or
the PC.
2 Checking the cable The connector is not prop-
erly connected.
Check the cable connection
(Check if the network con-
nection is available.)
3 Checking the IP address The IP address is not prop-
erly set.
Check if the ID address is
properly set, and correct it if
incorrect.
?
4 Checking the network There is trouble in the net-
work.
Check if access via com-
mand center or PING is avail-
able and then check the hub
or router.
?
Step Check description Assumed cause Measures Reference