Kyocera TASKalfa 8002i

2WA/2NJ/2RK
7-578
(25)The printed image is partly missing
The image data processing with a certain application (Excel, PDF) is faulty.
(26)"Paper Mismatch Error" appears
The paper size is not detected properly.
Step Check description Assumed cause Measures Reference
1 Checking the application The image data process-
ing with a certain applica-
tion (Excel, PDF) is faulty.
When the phenomenon
occurs with a certain file only,
check if there is an abnormal-
ity in the image data.
2 Checking the application The data processing with a
certain application (Excel,
PDF) is faulty.
Check if the image does not
drop out on the print preview,
and refer to the Help in the
application if necessary.
3 Checking the settings The PDL settings is incor-
rect.
Select "GDI compatible
mode" at [PDL settings] in the
print settings at the PC.
?
4 Checking the firmware The firmware is not the lat-
est version.
Upgrade the main firmware to
the latest version.
Firmware
Update
Step Check description Assumed cause Measures Reference
1 Checking the settings The paper size for the MP
tray is not properly set.
Adjust the MP tray paper size
2 Resetting the MP paper
width guides
The locations of the MP
paper width guides do not
match the paper size.
Reset the MP paper width
guides to match the paper
size.
3 Checking the MP tray The MP tray is not pulled
out.
Pull out the MP tray to extend
it if the A3 size paper is not
detected.
4 Checking the settings The paper size is not set
properly in the System
Menu.
Enter the custom size in
[Cassette/MP Tray Settings]
in the System Menu > [MP
Tray Setting] > [Paper Size]