SC Tables
D117/D118 6-64 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
870
CTL
B
Address book error
The address book data cannot be read from the HDD, SD card or flash
ROM on the controller where it is stored, or the data read from the
media is defective.
 Defective software program
 Defective HDD
Software defective:
1. Turn the machine off and on.
2. If the step 1 is not the solution for the problem, replace the controller
firmware.
HDD defective:
1. Do SP5846-046 (Initialize All Setting & Addr Book) to reset all
address book data.
2. Reset the user information with SP5832-006 (HDD Formatting– User
Information).
3. Replace the HDD.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
872
CTL
B
HDD mail receive data error
The machine detects that the HDD is not operating correctly (can
neither read nor write) at power on or while processing incoming email.
 HDD defective
 Power failure during an access to the HDD
1. Do SP5832-008 to format the mail RX data on the HDD.
2. Replace the HDD.
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