OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 415 REPORT TRUNK ABANDON DATA
DESCRIPTION:
Allows the system administrator or technician to enable or disable the reporting of
abandoned C.O. calls for which CID, CLI or ANI information has been collected on a
per-trunk basis. There are two options for this MMC as follows:
0 REPORT: NO Abandoned call records for incoming calls with CID or ANI
information will not be printed on SMDR or stored in the
system call abandon list. These records will continue to be
stored in the station review list.
1 REPORT: YES Abandoned call records for incoming calls with CID or ANI
information will be printed on SMDR and stored in the
system call abandon list. These records will also be stored
in the station review list.
NOTE: In order for these abandoned call records to print on SMDR, MMC 725
SMDR OPTIONS Option 11 Print Abandoned Call Records must be set to YES.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ANS/RLS Used to select ALL
ACTION DISPLAY
1. Press TRANSFER 415
Display shows
[701] TRK ABNDN
REPORT : YES
2. Dial trunk number (e.g., 705)
OR
[705] TRK ABNDN
REPORT : YES
Use UP and DOWN to select trunk and use
left or right soft key to move cursor.
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