OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 8 APRIL 2007
8.1.4
Abbreviation Block Type
DAL Dial Block
DIR Directory Block
ECL EClass Block
EXT Extension Block
LST List Block
MBX Mailbox Block
MCL MClass Block
MNU Menu Block
NMX Network Mailbox Block
QRY Query Block
SPK Speak Block
The Gp column is used to select the tenant group to list blocks for. This will generally
be "1", the default tenant group, except in situations where tenant groups have been set
up. The last setting for the Event Pointer is the Target Name. This is where the actual
block to send the caller to is selected. Clicking the Target Name box will bring up a list
of blocks of the selected type and tenant group. Locate the block to use and click it.
This will finalize the Event Pointer programming.
Each block that contains a Call Director has a different set of Event Pointers available.
Below is a list of all Event Pointers and when they happen.
Event Pointer Description
ANSWER This event occurs if the system dials a subscriber and the call is
answered.
AUTO-FWD This event is generated when the Mailbox attempts to forward a message.
BLOCKED This event is generated when the system dials a subscriber and the
subscriber chooses to block the call.
BUSY This event occurs if the system dials a subscriber and gets a busy signal.
DIRECTORY This event is generated when a subscriber requests Directory access.
DISK-FULL This event is generated when a caller attempts to leave a message but
there is no disk space available to record the message.
ERROR This event occurs when there is an error trying to process a caller.
ESCAPE This event occurs when a caller presses the programmed escape digit.
FAXCALL This event occurs when a Menu block receives a fax tone from a caller.
FBUSY This event occurs if the system dials a subscriber and gets a fast busy.
GREET-DTMF This event is generated if the caller presses a digit during the playback of
a greeting.
INVALID This event is generated if the caller presses and invalid DTMF digit.
MESSAGE This event is generated if the caller elects to leave a message.
MSG-LEFT This event occurs when the caller has completed a message recording.
NEXT This event occurs when the block has finished processing the call and is
ready to pass it on to the next block.
NO-ANSR This event occurs if the system dials a subscriber and the call is not
answered.
NO-ENTRY This event occurs if the caller makes no selection.
NOMSG-LEFT This event occurs when the caller reaches a Mailbox but does not leave a
message.
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