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OFFICESERV 7100
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OfficeServ 7100
PROGRAMMING
TECHNICAL MANUAL
PART 2 JANUARY 2009
MMC: 207
4.
Press TRANSFER to store and exit
OR
Press SPEAKER to store
and advance to next
MMC.
DEFAULT DATA:
NORMAL PORT
RELATED ITEMS:
MMC 726 VM/AA OPTIONS
MMC 601 STATION GROUP
Home Page
Table of Contents
80
82
Table of Contents
Main Page
OfficeServ 7100 Programming Section
1
TABLE OF CONTENTS
1
PART 1. INTRODUCTION TO PROGRAMMING
3
1.1 PROGRAMMING OVERVIEW
3
• iDCS KEYSETS
3
• ITP-5121D KEYSETS and DS 5000 Series KEYSETS
4
1.2 PROGRAMMING LEVELS
5
A. System level
5
B. Customer level
5
C. Station level
5
D. Remote Programming
5
1.3a MP10 SYSTEM MEMORY MANAGEMENT
7
1.3b MP10a SYSTEM MEMORY MANAGEMENT
7
1.4a MP10 DEFAULTING THE SYSTEM
8
1.4b MP10a DEFAULTING THE SYSTEM
8
1.5 PROGRAM LIST IN NUMERICAL ORDER
10
1.6 PROGRAM LIST IN ALPHABETICAL ORDER
12
1.7 MMC’S ASSOCIATED BY CATEGORY
14
KEYSET USER OPTIONS
14
SYSTEM LEVEL PROGRAMS
14
STATION LEVEL PROGRAMS
14
TRUNK LEVEL PROGRAMS
15
TIMER OPTIONS
15
GROUP / BLOCK / ZONE PROGRAMMING
15
SYSTEM TABLES
15
TECHNICIAN ONLY PROGRAMS
16
NETWORKING
16
VOIP
16
WIRELESS
16
LCR PROGRAMS
16
SVM
16
PART 2. PROGRAM PROCEDURES
17
2.1 OVERVIEW
17
MMC: 100 STATION LOCK
18
MMC: 101 CHANGE USER PASSCODE
20
MMC: 102 CALL FORWARD
21
MMC: 103 SET ANSWER MODE
24
MMC: 104 STATION NAME
26
MMC: 105 STATION SPEED DIAL
28
MMC: 106 STATION SPEED DIAL NAME
30
MMC: 107 KEY EXTENDER
32
MMC: 108 STATION STATUS
35
MMC: 109 DATE / TIME DISPLAY
37
MMC: 110 STATION ON/OFF
39
MMC: 111 KEYSET RING TONE
43
MMC: 112 ALARM CLOCK
44
MMC: 114 STATION VOLUME
46
MMC: 115 SET PROGRAMMED MESSAGE
48
MMC: 116 ALARM REMINDER
50
MMC: 117 TEXT MESSAGE
53
MMC: 118 CONFERENCE GROUP
55
MMC: 119 CALLER ID / ANI DISPLAY
58
MMC: 120 LARGE LCD OPTION
60
MMC: 121 ASSIGN STATION LANGUAGE
62
MMC: 122 SPOT INFO SPD
64
MMC: 125 EXECUTIVE PRESENT STATE
65
MMC: 126 MOBEX NUMBER
68
MMC: 199 SHOW LICENSE STATUS
70
MMC: 200 OPEN CUSTOMER PROGRAMMING
71
MMC: 201 CHANGE CUSTOMER PASSCODE
73
MMC: 202 CHANGE FEATURE PASSCODE
74
MMC: 203 ASSIGN UA DEVICE
76
MMC: 204 COMMON BELL CONTROL
77
MMC: 205 ASSIGN LOUD BELL
78
MMC: 206 BARGE-IN TYPE
79
MMC: 207 ASSIGN VM/AA PORT
80
MMC: 208 ASSIGN RING TYPE
82
MMC: 209 ASSIGN ADD-ON MODULE
84
MMC: 210 CUSTOMER ON/OFF PER TENANT
85
MMC: 211 DOOR RING ASSIGNMENT
90
MMC: 214 DISA ALARM RINGING STATION
92
MMC: 217 STATION PAIR
93
MMC: 218 RELAY TYPE
95
MMC: 219 TRAFFIC REPORT PRINTOUT
97
MMC: 223 ISDN SERVICE TYPE
99
MMC: 224 AUDIO PROMPT
101
MMC: 300 CUSTOMER ON/OFF PER STATION
104
MMC: 301 ASSIGN STATION COS
107
MMC: 302 PICKUP GROUPS
109
MMC: 303 ASSIGN EXECUTIVE/SECRETARY
111
MMC: 304 STATION/TRUNK USE
113
MMC: 305 ASSIGN FORCED CODE
115
MMC: 306 HOT LINE
117
MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE
119
MMC: 309 ASSIGN STATION MUSIC ON HOLD
121
MMC: 310 LCR CLASS OF SERVICE
123
MMC: 312 ALLOW CID / ANI
125
MMC: 313 COPY STATION/TRUNK USE
127
MMC: 314 STATION/STATION USE
128
MMC: 315 CUSTOMER SET RELOCATION
130
MMC: 316 PRESET FWD NO ANSWER
133
MMC: 317 TIME/COST DISPLAY OPTION
135
MMC: 320 SET BRANCH GROUP
137
MMC: 321 SEND CLI NUMBER
138
MMC: 324 SLI2 GAIN
140
MMC: 326 RBT MESSAGE
141
MMC: 327 MMS SERVICE
142
MMC: 328 MOBEX INFO
143
MMC: 329 RING GROUP
145
MMC: 400 CUSTOMER ON/OFF PER TRUNK
146
MMC: 401 C.O./PBX LINE
148
MMC: 402 TRUNK DIAL TYPE
149
MMC: 403 TRUNK TOLL CLASS
150
MMC: 404 TRUNK NAME
152
MMC: 405 TRUNK TELEPHONE NUMBER
154
MMC: 406 TRUNK RING ASSIGNMENT
157
MMC: 407 FORCED TRUNK RELEASE
159
MMC: 408 ASSIGN TRUNK MOH SOURCE
160
MMC: 409 TRUNK STATUS READ
162
MMC: 410 ASSIGN DISA TRUNK
164
MMC: 412 ASSIGN TRUNK SIGNAL
166
MMC: 414 ASSIGN CALLER ID / ANI TRUNKS
167
MMC: 415 REPORT TRUNK ABANDON DATA
169
MMC: 417 TRK TMC GAIN
171
MMC: 418 TRUNK GAIN CONTROL
173
MMC: 419 DISTINCTIVE RINGING
175
MMC: 421 TRUNK COS
178
MMC: 422 COST RATE
180
MMC: 424 CARD RESTART
182
MMC: 430 PRI CONTROL
184
MMC: 432 CONNECTION STATUS
187
MMC: 438 16TRUNK GAIN
190
MMC: 500 SYSTEM-WIDE COUNTERS
191
MMC: 501 SYSTEM TIMERS
193
MMC: 502 STATION-WIDE TIMERS
200
MMC: 503 TRUNK-WIDE TIMER
203
MMC: 504 PULSE MAKE/BREAK RATIO
206
MMC: 505 ASSIGN DATE AND TIME
207
MMC: 506 TONE CADENCE
208
MMC: 507 ASSIGN RING PLAN TIME
210
MMC: 510 SLI RING CADENCE
212
MMC: 511 MSG WAITING LAMP CADENCE
214
MMC: 512 HOLIDAY ASSIGNMENT
216
MMC: 515 ASSIGN DAYLIGHT SAVINGS DATES
220
MMC: 600 ASSIGN OPERATOR GROUP
222
MMC: 601 ASSIGN STATION GROUP
223
MMC: 602 STATION GROUP NAME
228
MMC: 603 ASSIGN TRUNK GROUP
230
MMC: 604 ASSIGN INTERNAL PAGE ZONES
232
MMC: 605 ASSIGN EXTERNAL PAGE ZONE
234
MMC: 606 ASSIGN SPEED BLOCK
236
MMC: 607 UCD OPTIONS
238
MMC: 608 ASSIGN REVIEW BLOCK
242
MMC: 609 CALL LOG BLOCK
243
MMC: 611 ALLOW TEXT MESSAGING
244
MMC: 612 ALLOW GROUP CONFERENCE
245
MMC: 614 SET A STATION/C.O. LINE CALL GROUP
246
MMC: 615 MGI GROUP
248
MMC: 616 MGI USER
250
MMC: 700 COPY COS CONTENTS
252
MMC: 701 ASSIGN COS CONTENTS
253
MMC: 702 TOLL DENY TABLE
259
MMC: 703 TOLL ALLOWANCE TABLE
261
MMC: 704 ASSIGN WILD CHARACTER
263
MMC: 705 ASSIGN SYSTEM SPEED DIAL
264
MMC: 706 SYSTEM SPEED DIAL BY NAME
266
MMC: 707 AUTHORIZATION CODE
268
MMC: 708 ACCOUNT CODE
270
MMC: 709 TOLL PASS CODE / SPECIAL CODE TABLE
271
MMC: 710 LCR DIGIT TABLE
274
MMC: 711 LCR TIME TABLE
276
MMC: 712 LCR ROUTE TABLE
278
MMC: 713 LCR MODIFY DIGIT TABLE
280
MMC: 714 DID NUMBER AND NAME TRANSLATION
282
MMC: 715 PROGRAMMED STATION MESSAGE
286
MMC: 717 MY AREA CODE
289
MMC: 718 AGENT ID CODE
290
MMC: 719 IDLE DISPLAY
291
MMC: 720 COPY KEY PROGRAMMING
293
MMC: 721 SAVE STATION KEY PROGRAMMING
295
MMC: 722 STATION KEY PROGRAMMING
297
MMC: 723 SYSTEM KEY PROGRAMMING
304
MMC: 724 DIAL NUMBERING PLAN
312
MMC: 725 SMDR OPTIONS
322
MMC: 726 VM/AA OPTIONS
327
MMC: 727 SYSTEM VERSION DISPLAY
334
MMC: 728 CID / ANI TRANSLATION TABLE
335
MMC: 729 RATE CALCULATION TABLE
337
MMC: 730 COSTING DIAL PLAN
339
MMC: 740 VM CARD RESTART
341
MMC: 741 USER MAILBOX
346
MMC: 743 AUTO RECORD
351
MMC: 744 VM DAY / NIGHT
353
MMC: 745 WARNING DESTINATION
354
MMC: 746 VM HALT
355
MMC: 747 VM ALARM
356
MMC: 748 ASSIGN VM MOH
357
MMC: 749 VM IN/OUT
358
MMC: 759 CLI RINGING
359
MMC: 763 SECOND LCR
363
MMC: 764 DISA PASSWORD
367
MMC: 800 ENABLE TECHNICIAN PROGRAM
368
MMC: 801 CHANGE TECHNICIAN PASSCODE
370
MMC: 802 CUSTOMER ACCESS MMC NUMBER
371
MMC: 804 SYSTEM I/O PARAMETER
372
MMC: 805 LEVEL & GAIN
374
MMC: 806 CARD PRE-INSTALL
379
MMC: 807 ADJUST DIGITAL PHONE TONE QUALITY
381
MMC: 810 HALT PROCESSING
382
MMC: 811 RESET SYSTEM
384
MMC: 812 SET COUNTRY
385
MMC: 815 CUSTOMER DATABASE COPY
386
MMC: 817 STOP MEMORY
388
MMC: 818 PROGRAM DOWNLOAD
390
MMC: 819 FILE CONTROL
392
MMC: 820 ASSIGN SYSTEM LINK ID
393
MMC: 821 Q-SIG TRUNK
395
MMC: 822 VIRTUAL STATION TYPE
396
MMC: 823 NETWORK COS
397
MMC: 824 NETWORK DIAL PLAN
402
MMC: 825 NETWORK OPTIONS
404
MMC: 826 CLOCK SOURCE
406
MMC: 829 LAN PRINTER PARAMETER
407
MMC: 830 ETHERNET PARAMETERS
410
MMC: 831 MGI PARAMETERS
413
MMC: 832 VoIP OUTBOUND DIGITS
417
MMC: 833 VoIP IP ADDRESS
420
MMC: 834 H.323 OPTION
425
MMC: 835 MGI DSP OPTION
428
MMC: 836 H.323 GK OPTION
433
MMC: 837 SIP OPTIONS
436
MMC: 838 PRIVATE IP ADDRESS
444
MMC: 839 SIP USER
446
MMC: 840 IP SET INFO
447
MMC: 841 SYSTEM IP OPTION
451
MMC: 842 SIP STATION INFO
460
MMC: 845 WLAN PARAMETERS
462
MMC: 846 WIP INFO
466
MMC: 848 WLAN IP/MAC
468
MMC: 849 WLAN CONFIG
469
MMC: 850 SHOW SYSTEM RESOURCES
471
MMC: 851 ALARM REPORTING
472
MMC: 852 SYSTEM ALARM ASSIGNMENTS
474
MMC: 853 MAINTENANCE BUSY
481
MMC: 854 DIAGNOSTIC TIME
483
MMC: 856 TECH PROGRAMMING LOGS
485
MMC: 857 VIRTUAL CABINETS
487
MMC: 859 HARDWARE VERSION
492
MMC: 860 LICENSE
493
MMC: 861 SYSTEM OPTION
497
MMC: 863 ACCESS NUMBER
505
MMC: 868 REMOTE STATION
507
MMC: 889 DISPLAY SERVER STATUS
509
MMC: 890 PORT CLEAR
510
PART 3. VOICEMAIL AND AA PROGRAMMING ARCHITECTURE
511
3.1 OVERVIEW
511
PART 4. AA PROGRAMMING OVERVIEW
513
4.1 PROGRAMMING OVERVIEW
513
4.2 PROGRAMMING LEVELS
514
4.2.1 Site Administrator
514
4.2.2 System Administrator
514
4.2.3 Application Administrator
514
4.2.4 Subscriber Administrator
514
4.3 DATABASE MANAGEMENT
515
4.4 DEFAULTING THE AUTOMATED ATTENDANT
516
4.5 PROGRAM LIST IN ORDER OF APPEARANCE
517
4.6 PROGRAM LIST IN ALPHABETICAL ORDER
518
PART 5. AA PROGRAMMING PROCEDURES
519
5.1 ACCESSING TUI PROGRAMMING
519
5.2 ACCESSING WEB PROGRAMMING
520
5.2.1 Administration Section
522
5.2.2 Menu Listing
522
5.2.3 Sub Menu Listing
522
5.2.4 Programming Screen
522
5.3 PROGRAMMING SCREEN ELEMENTS
523
5.3.1 Page Navigation Buttons
523
5.3.2 Block Search
523
5.3.3 Block List
524
5.3.4 Block Creation and Removal
524
5.3.5 Block Navigation
524
5.3.6 Block Editing
525
Status Screen
526
Site Information: Customer Data
527
Site Information: System Provider
529
Site Information: Local CO Provider
531
Site Information: LD Provider
534
View System Report: By Application
537
View System Report: By Call Code
538
View System Report: By Hour
539
View System Report: By Port Number
541
View System Report: By Day of Week
542
Override Mode
543
Operating Utilities: Display Error Log
544
Operating Utilities: Activity Log
545
Operating Utilities: Shutdown VM
546
Operating Utilities: DB Backup
547
Operating Utilities: Clear Report Count
548
Voice Studio
549
System Parameters
551
Schedule Table
554
Save Application
556
Open Block Table: Bye
557
Open Block Table: Dial
559
Open Block Table: Menu
562
Open Block Table: Mode
567
Open Block Table: Port
570
Open Block Table: Query
573
Open Block Table: Speak
578
Open Block Table: Station
580
PART 6. VOICEMAIL PROGRAMMING OVERVIEW
583
6.1 PROGRAMMING OVERVIEW
583
6.2 PROGRAMMING LEVELS
584
6.2.1 Site Administrator
584
6.2.2 System Administrator
584
6.2.3 Application Administrator
584
6.2.4 Subscriber Administrator
584
6.3 DATABASE MANAGEMENT
585
6.4 DEFAULTING THE VOICEMAIL
586
6.5 PROGRAM LIST IN ORDER OF APPEARANCE
587
6.6 PROGRAM LIST IN ALPHABETICAL ORDER
588
PART 7. VOICEMAIL PROGRAMMING PROCEDURES
589
7.1 ACCESSING TUI PROGRAMMING
589
7.2 ACCESSING WEB PROGRAMMING
590
7.2.1 Administration Section
592
7.2.2 Menu Listing
592
7.2.3 Sub Menu Listing
592
7.2.4 Programming Screen
592
7.3 PROGRAMMING SCREEN ELEMENTS
593
7.3.1 Page Navigation Buttons
593
7.3.2 Voicemail Tenant Group Selection
593
7.3.3 Block Search
593
7.3.4 Block List
594
7.3.5 Block Creation and Removal
594
7.3.6 Block Navigation
594
7.3.7 Block Editing
595
Status Screen
596
Site Information: Customer Data
597
Site Information: System Provider
599
Site Information: Local CO Provider
601
Site Information: LD Provider
604
View System Report: By Application
607
View System Report: To Subscribers
608
View System Report: Messaging Activity
609
View System Report: By Call Code
610
View System Report: By Hour
611
View System Report: By Port Number
613
View System Report: By Day of Week
614
Override Mode
615
Operating Utilities: Display User Log
616
Operating Utilities: Display Error Log
617
Operating Utilities: Activity Log
618
Operating Utilities: Shutdown VM
619
Operating Utilities: Subscriber Import
620
Operating Utilities: DB Backup
621
Operating Utilities: Clear Report Count
622
Voice Studio
623
System Parameters
625
Subscriber List
631
Save Application
633
Open Block Table: Directory
634
Open Block Table: EClass
638
Open Block Table: Extension
645
Open Block Table: List
653
Open Block Table: Mailbox
657
Open Block Table: Mclass
665
Open Block Table: Network Mailbox
671
PART 8. VOICEMAIL AND AA APPLICATION DESIGN
676
8.1 OVERVIEW
676
8.1.1 Template Blocks
676
8.1.2 Call Codes
677
8.1.3 Call Directors
677
8.1.4 Event Pointers
678
8.1.5 System Registers
680
8.1.6 Special Dialing Characters
681
8.1.7 Default Applications
682
8.1.7.1 Voicemail Messaging
682
8.1.7.2 Automated Attendant Greeting
682
8.1.7.3 Operator Access
682
8.1.7.4 Subscriber Direct Dialing
683
8.1.7.5 Subscriber Direct Messaging
683
8.1.7.6 Subscriber Directory Access
683
8.1.8 Sample Applications
683
8.1.8.1 High Security Passwords
683
8.1.8.2 Easy Vacation Greetings
684
8.1.8.3 Subscriber “Find-Me”
685
8.1.8.4 Park Caller and Page Subscriber
686
8.1.8.5 Park Mobile Phone Message Notification
688
8.1.8.6 Pager Message Notification
689
8.1.8.7 Message Distribution
691
8.1.8.8 Email Message Notification
692
8.1.8.9 AMIS Networking
695
8.1.8.10 Multilingual Automated Attendant
697
8.1.8.11 Multiple Company Greetings Based on Trunk
700
8.1.8.12 Delayed Overhead Paging
703
8.1.8.13 Emergency Trouble Ticket System
706
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