Spectra T950 - Page 351

Chapter 12 — Library Troubleshooting Troubleshooting BlueScale User Interface Issues
November 2016 User Guide—Spectra T950 Library
351
Cannot log into the
library
Logintothelibraryusingthedefaultsuperuser(su).SeeConfiguringLibrary
Usersonpage101foralistofthedefaultusernamesandpasswords.
Forgot the user
names or
passwords
Cannot use a
Global Spare drive
to replace a
malfunctioning
drive in the
partition
 MakesurethataGlobalSparedriveisassignedtothepartition(seeAssign
GlobalSpareDrivesonpage195).
 Makesurethatnobackgroundprocessesarerunning(forexample,Media
AutoDiscovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,
thelibrarydisplaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScan
andyoucannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(
StoptheDiscoveryProcessonpage298andPausethePostScan
Processonpage307).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thenretryactivatingtheGlobalSpare.
Operator panel
touch screen
displays broken
graphics or an error
message
1. Displaythesoftkeyboard.
2. Changethekeyboardtodisplaythenumberkeypad.
3. Dependingonwhatisdisplayedonthescreen,pressandholdthespecified
numberkeyfor10seconds:
 1—Refreshthelibrary’sbuilt‐inwebbrowser.Usethisoptionifyouseea
messagesuchas“P agecannotbedisplayed”orifgraphicson thescreen
(forexample,healthicons)arenotloadingproperly.
 2—Restartsthelibrary’sbuilt‐inwebbrowser.
 3—Restartsthelibrary’swebserverandthebuilt‐inwebbrowser.Usethis
optionifyouseeamessagesuchas“Pagenotfound.”
System message
states that the
BlueScale Software
Support key
expired
AvalidBlueScaleSoftwareSupportkeyisrequiredbeforeyoucanupdate
BlueScalesoftware.RenewthekeyasdescribedinRenewingtheBlueScale
SoftwareSupportKeyonpage434.
System message
states that the
library booted to
the redundant
partition
Thelibraryusesasecondarymirroroftheoperatingsystemifitisunableto
successfullystartfromtheprimarycopy.ContactSpectraLogicTechnical
Supportforassistance(seeContactingSpectraLogiconpage7).
Touch screen
buttons and text
fields are out of
alignment
Recalibratethetouchscreen(seeCalibratingtheTouchScreenonpage459).
Issue Resolution