Spectra T950 - Page 426

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
November 2016 User Guide—Spectra T950 Library
426
FE Cartridgeordrive
problem.
Verifythatthetapeisthecorrectmediatype.Ifthe
tapecartridgeisthecorrectmediatype,performthe
followingaction:
Problems Writing Data on a Cartridge with a Known
Barcode
Retrytheoperationwithadifferentcartridge.
 Iftheoperationsucceeds,theoriginalcartridge
wasdefective.Ifpossible,copydatafromthe
defectivecartridgeandsetitaside.Ifadditional
testsconfirmthatthecartridgewasthesourceof
theerror,youcandiscardit.
 Iftheoperationfailsandanotherdriveisavailable,
inserttheoriginalcartridgeintotheotherdrive
andretrytheoperation.
 Iftheoperationfails,discardthedefective
cartridge.
 Iftheoperationpasses,contactSpectraLogic
TechnicalSupport.
 Iftheoperationfailsandanotherdriveisnot
available,contactSpectraLogicTechnicalSupport.
Problems Reading Data on a Cartridge with a Known
Barcode
Performoneofthefollowingprocedures:
 Ifanotherdriveisavailable,insertthecartridge
intotheotherdriveandretrytheoperation.
 Iftheoperationfails,discardthedefective
cartridge.
 Iftheoperationsucceeds,contactSpectraLogic
TechnicalSupport.
 Ifanotherdriveisnotavailable,contactSpectra
LogicTechnicalSupport.
Problems with One or More Cartridges with
Unknown Barcode
Iftheproblemoccurswithmultipletapecartridges
orifyoudonotknowthetapecartridge’sbarcode,
contactSpectraLogicTechnicalSupport(see
ContactingSpectraLogiconpage7).
FF Operatorprocedureor
hostproblem.
Thiserrorcodeispresentedforaninvalidor
unsupportedSCSIcommandorparameter.Itisa
SCSIapplicationprogramsoftwareproblem.Sense
dataexistsatthehost.
Failure ID Code Description Action