3-2 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Error Messages and Codes
Introduction
This chapter describes error messages and numeric codes displayed on the Control
Panel or listed on the Error History page. These error indications serve as the entry
point into the troubleshooting process.
Troubleshooting of problems not directly indicated by or associated with an error
message or code are covered in Chapter 4, General Troubleshooting. Print quality
problems are covered in Chapter 5, Print Quality Troubleshooting.
The printer tracks and reports errors in a number of ways. The two types of error
reporting discussed in this section include:
• Error messages and codes displayed on the Control Panel
• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on
the Error History Report
Printing the Error History Report
Printing the Error History Report at the WorkCentre 6015 MFP Control
Panel
1. At the Control Panel, press the System button.
2. Use the Down Arrow button to scroll to Information Pages, and press OK.
The Error History Report is printed.
Printing the Error History Report at the Phaser 6010N Control Panel
1. At the Control Panel, press the Menu button.
2. At Report List, press OK.
3. Press the Up or Down Arrow button to scroll to Error History. Press OK.
The Error History Report is printed.
Printing the Error History Report at the Phaser 6000B Control Panel
1. At the Control Panel, press and hold the OK button.
The Printer Settings, Device Settings, and Error History Report are printed.
If the Error History Report will not print due to printer failure, see “Phaser
6000B Errors” on page 3-18.
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