Xerox Phaser 6000 Service Manual

4-6 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Troubleshooting
Fax Problems
Problem Check/Explanation
Some of the words on an
incoming fax are stretched.
The fax machine sending the fax had a
temporary document jam. Have the fax
resent.
Lines appear on sent documents. Check the platen glass for marks and clean it.
The printer dials a number, but
the connection with another fax
machine fails.
The other fax machine may be turned off,
out of paper, or cannot answer incoming
calls. Speak with the other machine operator
and ask her/him to sort out the problem.
Documents are not stored in
memory.
There may not be enough memory to store
the document. If the display shows a
Memory Full message, delete any documents
no longer needed from the memory and then
restore the document, or wait for the job in
progress (e.g., a fax transmission or
reception) to complete.
No dial tone sounds. 1. Check that the phone line is connected
properly.
2. Check that the phone socket in the wall is
working by plugging in another phone.
Numbers stored in the memory
do not dial correctly.
Ensure that the numbers are stored in the
memory correctly. (Print a Phone Book list.)
Document does not feed into the
printer.
1. Ensure that the document is not wrinkled
and you are putting it in correctly. Check
that the document is of the right size, not
too thick or thin.
2. Ensure that the ADF cover is firmly closed.
Faxes are not received
automatically.
1. The FAX mode should be selected.
2. Ensure that there is paper in the paper
tray.
3. Check to see if the display shows Memory
Full.
Printer does not send faxes 1. Ensure that the document is loaded in the
ADF or on the document feeder glass.
2. Sending should show up on the display.
3. Check the other fax machine you are
sending to, to see if it can receive your fax.
Incoming fax has blank spaces or
is received in poor quality.
1. A noisy phone line can cause line errors.
2. Check your printer by making a copy.
3. The toner cartridge may be empty. Replace
the toner cartridge.
4. The fax machine sending you the fax may
be faulty.

Xerox Phaser 6000 Specifications

General

Brand	Xerox
Model	Phaser 6000
Category	Printer
Language	English