3-24 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Error Messages and Codes
Error Code Troubleshooting
ADF Jam
There is a jam at the ADF.
Applicable Error
• 005-121: ADF Jam
Initial Actions
• Cycle printer power.
• If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board, PL7.1.9
■ ADF Assembly, PL8.1.1
■ ADF Cover, PL8.1.3
■ ADF Separator Pad, PL8.1.4
■ “Map 2 - WorkCentre 6015 MFP” on
page 10-22
■ “WorkCentre 6015 MFP Scanner” on
page 10-33
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the ADF closed against the
document glass completely?
Go to step 2. Close the ADF
completely
and go to
step 2.
2 Does the error persist? Go to step 3. Complete.
3 Reseat P/J1, P/J6, and P/J16 on the
IP Board.
Does the error persist?
Go to step 4. Complete.
4 Does the ADF feed the document? Go to step 5. Go to step 7.
5 Open the ADF Cover and check the
document path.
Is there foreign substance on the
document path?
Remove the
foreign
substance. Go
to step 6.
Go to step 7.
6 Does the error persist? Go to step 7. Complete.
7 Clean the ADF feed rollers.
Do the feed rollers rotate smoothly?
Go to step 8. Replace the
ADF
(page 8-37).