4-2 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Troubleshooting
Introduction
This chapter covers Service Diagnostics, and troubleshooting procedures not
associated with an error code or Control Panel error message. For troubleshooting
problems associated with an error message, refer to “Error Messages and Codes”
on page 3-1. Print-quality problems are covered in “Print-Quality Troubleshooting”
on page 5-11.
Troubleshooting Overview
To increase the efficiency of troubleshooting, ensure that preliminary checks are
made to confirm the trouble status before proceeding.
The following illustration shows the flow of troubleshooting.
Initial Actions
Some problems are easy to resolve. Use these steps in an attempt to quickly
isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often
solves problems related to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see “Messages, Codes, and
Procedures” on page 3-5 for specific procedures related to error messages.
3. Check the power cord. Is the power cord plugged into the printer and a
properly grounded electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?
Check installation status
Check trouble status
Execute procedure
Check for recovery
End
Operation of Diagnostic
Principles of Operation
Wiring Diagrams
Reference
Information
If the problem persists
Send back printer or parts for
technical check
s6000-137
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