Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 4-11
Troubleshooting
Entering Service Diagnostics Mode
For Phaser 6010N:
1. Turn the printer Off.
2. Press and hold the Up and Down arrows simultaneously and turn the printer
On.
3. Release the buttons when Service Mode and Password appear on the display.
4. Press the Down Arrow twice, then press OK.
5. Service Mode and ESS Diag appear on the display to indicate when
diagnostics are active.
For WorkCentre 6015 MFP:
1. Turn the printer Off.
2. Press and hold the Up and Down Arrow simultaneously and turn the printer
On.
3. Release the buttons when CE Mode Please wait appears on the display.
4. The diagnostics are ready when the display reads:
CE Mode
Printer
Fax/Scanner
MFG Settings
Exiting Service Diagnostics Mode
For Phaser 6010N:
1. Scroll to Exit Mode, press OK.
2. Press OK when
Exit Mode
Complete Exit
is displayed.
3. Press OK when
Complete Exit
Exit?
is displayed.
For WorkCentre 6015 MFP:
1. Scroll to Fax/Scanner > Complete > Exit Fax/Scanner Diag, and press OK.
2. Press OK when Complete Exit? is displayed.