Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 4-9
Troubleshooting
Exit Jams
1. Check that the correct type of media is being used; refer to “Media and Tray
Specifications” on page 1-31.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media over,
loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In
such cases, a lighter grade of paper should be used.
6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.
7. Turn the printer off and then back on. The exit roller in the Fuser should turn
for a few seconds.
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