4. Enter the answer to the security question.
A temporary password will be sent to you.
5. Use the temporary password to log in to myaligntech.com and then reset your password.
6. If you do not know your registered email address, contact iTero Customer Support.
3.1.2 Installing Windows security updates
In order to ensure that the scanner is compliant with all cyber-security standards, whenever the iTero software is
upgraded, the relevant Windows security updates will be downloaded on the scanner and be available for installation.
You will receive a notification on the Login window and the home screen when these Windows security updates have
been downloaded and are available to be installed.
Installing the updates should take about half an hour, during which time the scanner cannot be used. Therefore, it is
recommended to install them at a time that is convenient for you.
Note: If you ignore the message and do not install the updates, they will be installed automatically the next time the
scanner is restarted.
To install the security updates:
1. In the Login window or the home screen, tap INSTALL NOW.
Figure 36: Login window with notification about Windows security updates
iTero Element® 5D Plus User manual
32 © 2020 Align Technology, Inc. All rights reserved.
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