Spectra T950 - Page 361

Chapter 12 — Library Troubleshooting Using BlueScale Hardware Health Monitoring
November 2016 User Guide—Spectra T950 Library
361
6. ClickSend Log Set.TheSelectProfiletoSendLogSetscreendisplays.
7. ClickSelectnexttotheprofileforthemaincontactpersonforHHM
issues.TheSelectTicketTypescreendisplays.
TheCreate new Hardware Health Monitor ticketoptionisautomatically
selected.Theoptionsforenteringanexistingsupportticketnumber
andaproblemdescriptionarenotavailable.
8. Ifyoudonotneedtomakeanychangestothecontactperson’s
informationforthissupportticket,skiptoStep9onpage362.
Ifyouneedtotemporarilychangethecontactperson’sinformationfor
thisticket,clickProfile Data.TheProfileSummaryscreendisplays(see
Figure216onpage343).MakeanynecessarychangesintheProfile
Summaryscreen.ClickUse Settings tosaveyourchangesandreturnto
theSelectTicketTypescreen.
Figure 221 Select the AutoSupport profile to use for the
support ticket.
Figure 222 Enter a problem description on the Select Ticket
Type screen.