Spectra T950 - Page 415

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
November 2016 User Guide—Spectra T950 Library
415
6 (cont.) Confirmthatthecartridgeisthecorrectmediatype.Ifitis,determinewhether
theproblemisassociatedwithwritingorreadingdatatoasinglecartridgeor
multiplecartridges.
ProblemsWritingDataonaCartridgewithaKnownBarcode
Retrytheoperationwithadifferentcartridge.
 Iftheoperationsucceeds,theoriginalcartridgewasdefective.Ifpossible,copy
datafromthedefectivecartridgeandsettheoriginalcartridgeaside.Ifadditional
testsconfirmthatthecartridgewasthe sourceoftheerror,youcandiscardit.
 Iftheoperationfailsandanotherdriveisavailable,inserttheoriginal
cartridgeintotheotherdriveandretrytheoperation.
 Iftheoperationfails,discardthedefectivecartridge.
 Iftheoperationsucceeds,usetheDriveHealthVerificationwizardtotest
theoriginaldrive(see
UsingDLMtoTesta Driveonpage427).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 IfthedrivepassestheDLMdrivetest,theerrorwastemporary.
 Iftheoperationfailsandanotherdriveisnotavailable,usetheDriveHealth
Verificationwizardtotestthedrive.
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport.
 IfthedrivepassestheDLMdrivetest,retrytheoperationtodeterminewhether
theerrorwastemporary.Iftheoperationfailsagain,discardthecartridge.
ProblemsReadingDataonaCartridgewithaKnownBarcode
Performoneofthefollowingprocedures:
 Ifanotherdriveisavailable,insertthecartridgeintotheotherdriveandretry
theoperation.
 Iftheoperationfails,discardthedefectivecartridge.
 Iftheoperationsucceeds,usetheDriveHealthVerificationwizardtotest
theoriginaldrive(see
UsingDLMtoTesta Driveonpage427).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 Ifthediagnosticssucceed,theerrorwastemporary.
 Ifanotherdriveisnotavailable,usetheDriveHealthVerificationwizardto
testthedrive.
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport.
 IfthedrivepassestheDLMdrivetest,retrytheoperationtodeterminewhether
theerrorwastemporary.Iftheoperationfailsagain,discardthecartridge.
ProblemswithOneorMoreCartridgeswithUnknownBarcodes
Iftheproblemoccurswithmultipletapecartridgesorifyoudonotknowthe
tapecartridge’sbarcode,usetheDriveHealthVerificationwizardtotestthe
drive(seeUsingDLMtoTestaDriveonpage427).
 IfthedrivefailstheDLMdrivetest,contactSpectraLogicTechnicalSupport
(see
ContactingSpectraLogiconpage7).
 IfthedrivepassestheDLMdrivetest,theproblemisnotrelatedtothedrive.
Code DLM
Health
Icon
Cause and Solution