Spectra T950 - Page 419

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
November 2016 User Guide—Spectra T950 Library
419
2 Powerproblem.
Theexternallysuppliedpowerisapproachingthespecifiedvoltagelimits(the
tapedriveisstilloperating)orisoutsidethespecifiedvoltagelimits(thetape
driveisnotoperating).
 Makesurethatthelibrary’spowerconnectorisproperlyseated.
 Iftheproblempersists,contactSpectraLogicTechnicalSupport(see
ContactingSpectra Logiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethetapedriveor
whenyouplaceitinmaintenancemode.
3 Firmware problem.
Important: Do not force a dump; one already exists.
Thetapedrivedeterminedthatafirmwareerroroccurred.Performthe
following:
1. Ifpossible,collecttheexistingdrivedumpfile(seeRetrievingaDriveTraceor
DriveDumpFileonpage401).
Note: Youcanalsousetheserver’sSCSIinterface.Useadevicedriverutilityor
systemtool.
2. Resetthedrive(seeResettingaDriveonpage395)tocleartheerrorcode.
3. Confirmthatthedriveisusingthecurrentfirmwareversion(seeDetermine
theDriveGenerationandFirmwareVersiononpage469).
4. Updatethefirmwareifnecessary(seeUpdatingDriveFirmwareonpage468).
5. Retrytheoperationthatproducedtheerror.
6. Iftheproblempersists,contactSpectraLogicTechnicalSupport(see
ContactingSpectra Logiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethetapedriveor
whenyouplaceitinmaintenancemode.
4 Firmware ordriveproblem.
Important: Do not force a dump; one already exists.
Afirmwareordrivehardwarefailureoccurred.Performthefollowing:
1. Ifpossible,collecttheexistingdrivedumpfile(seeRetrievingaDriveTraceor
DriveDumpFileonpage401).
Note: Youcanalsousetheserver’sSCSIinterface.Useadevicedriverutilityor
systemtool.
2. Resetthedrive(seeResettingaDriveonpage395)tocleartheerrorcode.
3. Retrytheoperationthatproducedtheerror.
4. Iftheproblempersists,confirmthatthedriveisusingthecurrentfirmware
version(see
DeterminetheDriveGenerationandFirmwareVersionon
page469).
5. Updatethefirmwareifnecessary(seeUpdatingDriveFirmwareonpage468).
Note: Theerrorcodeclearswhenyouresetorpowercyclethetapedriveor
whenyouplaceitinmaintenancemode.
Code
DLM
Health
Icon
Cause and Solution