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4
Troubleshooting
4.1
Troubleshooting
This Chapter describes the actions to take when trouble occurs on this machine.
If a paper jam or machine trouble occurs, a message is displayed on the display. Remedy
this by following the message on the display.
This chapter describes actions to take for the following types of trouble:
●
Initial Checks
If you think some trouble is occurring on the machine, check the machine status again. This section
describes symptoms, causes, and the action to take to remedy the trouble.
See “4.2 Initial Checks” (P. 73).
Also, see “6.6 Printing Reports/Lists” (P. 219).
●
Poor Print Quality
Check this section when print quality is poor. This section describes symptoms, causes, and the
action to take to remedy poor print quality.
See “4.3 Poor Print Quality” (P. 81).
●
Confirming Error Information
This section describes how to confirm error information.
See “4.4 Confirming Error Information” (P. 85).
Also, see “6.6 Printing Reports/Lists” (P. 219).
●
Paper Jams
Check this section when a paper jam occurs in the machine. This section describes how to remedy
paper jams in the tray section, left side of the main body, and finisher.
See “4.5 Paper Jams” (P. 86).
●
Document Jams
Check this section when a document jam occurs in the machine. This section describes how to rem-
edy document jams on the DADF and document tray.
See “4.6 Document Jams” (P. 100).
●
Stapler Faults
Check this section when the finisher is installed. This section describes remedies to take when sta-
pling trouble occurs.
See “4.7 Stapler Faults” (P. 103).
●
Error Codes (***-***)
Check this section when an error code is displayed on the display.
See “Appendix E Error Codes Displayed on the Display” (P. 443) in “Part 3 Appendix”.
If the problem persists even after you have tried the remedies described in the sections
above, contact our Customer Support Center.
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