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4
Troubleshooting
4.5
Paper Jams
When paper jams inside the machine, the machine stops and an alarm sounds. A message
also is displayed on the display. Follow the instructions displayed and remove the jammed
paper.
Gently remove the paper taking care not to tear it. If paper is torn while it is being removed
from the machine, remove all torn pieces making sure that none remain inside the machine.
If a paper jam message is displayed again after you have remedied the paper jam, paper is
probably jammed at another location. Remedy this by following the message on the display.
When you have finished remedying a paper jam, printing is automatically resumed from the
state before the paper jam occurred.
If a paper jam occurred during copying, press the Start button. Copying is resumed from the
state before the paper jam occurred.
This section describes how to remedy paper jams that occur at the following locations:
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Top left cover
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Left center cover
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Bottom left cover
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Trays 1, 2, 3, 4
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High Capacity Tray
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Tray 5 (Bypass Tray)
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Duplex Unit
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Finisher top cover
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Finisher interface
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Center Tray exit
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When a paper jam occurs, paper is sometimes torn and remains inside the machine if you draw out a tray without
checking the paper jam position. This may cause machine malfunctions. Check where the paper jam occurred
before remedying the problem.
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If a piece of jammed paper remains inside the machine, the paper jam message will not disappear from the dis-
play.
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Paper jams can be remedied with the machine still on. When the power is turned off, all information stored to the
machine’s memory will be erased.
●
Do not touch components inside the machine. This can cause print defects.
When removing jammed paper, make sure that no bits and pieces of jammed paper
are left in the machine. A piece of paper remaining in the machine can cause fire. If
a piece of paper is stuck in a hidden area or paper is wrapped around the fuser unit
or rollers, do not remove it forcefully. You can get injured or burnt. Switch off the
machine immediately, and contact our Customer Support Center.
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