Chapter 1 Service Call Procedure
1.2 Servicing Call Procedure
1-6
1.2 Servicing Call Procedure
1.2.1 Initial Actions
1 Ask the operator(s) about the machine condition.
2 Record the billing meter readings.
3 Inspect any printing error, and then check the machine.
4 Check the Service Log.
1.2.2 UM Call
1 Troubleshoot.
2 Check the print quality using the test patterns on the
machine. (Refer to Chapter 6 " 6.8 Print
Function Test (Test Print)".)
3 Feed paper from the respective trays and, if necessa
ry, clean or replace the Retard Roll.
4 Repair all the secondary problems.
5 Pe
rform TRIM servicing.
1.2.3 SM Call
1 Check the print quality using the test patterns on the machine. (Refer to Chapter 6 "6.8 Print
Function Test (Test Print)".)
2 Feed paper from the respective trays and, if necessa
ry, clean or replace the Retard Roll.
3 Repair all the secondary problems.
4 Pe
rform TRIM servicing.
1.2.4 Final Actions
1 Check overall operation/features.
2 Check the machine exterior and consumables.
3 Train the operator as required.
4 Complete the Service Log and Service Report.
5 Keep the copy/print sample with the Service Log.
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