There is a clear rubber piece that is located just under the top of the Zing and can sometimes become
rolled slightly out of place when the foam protector is inserted or removed. Move that rubber piece so
that the flat side is down and the blade carriage will be able to clear it as it moves to the right and into
home position. If this does not solve the issue, contact KNK USA at 800-268-3672 or your KNK dealer.
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When I click on Cut Project, the blade carriage returns to the Home Origin instead of executing my cut.
At the time of this writing, there is a bug in the MTC plug-in for the Zing. If you have used the up arrow in
the Set Blade Origin window to move the mat by more than 1”, the cut will not be executed. Raise the
pinch wheel lever and manually slide the mat or your materials closer to where you will need to set the
origin so that the mat/material will not need to be moved back by more than 1 inch.
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My mat is rotating when the Zing starts to cut!
Both pinch wheels need to be gripping the mat. Move the mat either left or right so that it is under both
wheels.
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I cannot get one (or both) of the pinch wheel levers to move correctly.
Use a screwdriver to tighten the screw on the lever. Remember that clockwise is tighter,
counterclockwise is looser. Avoid loosening as there is a ball and spring which will fall out and it’s a bit
tricky getting the lever reassembled and screwed back into place.
Apply some WD40 to a cotton swab and dab it on the inside plate where the pinch roller bar enters the
end cap.
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Help! I turned the screw on my lever the wrong way and the spring and ball fell out!
1. Unplug the power cable and USB cable. Then slide the blade carriage towards the opposite end so that
you will have room to use a screwdriver.
2. Place the Zing on its side so that the ball bearing holes are facing up.
3. Place the ball bearing into the hole that would position the roller bar down. Refer to the opposite side to
make sure you have the correct hole.
4. Place one end of the spring into the hole of the lever and then align the other end of the spring over the
ball bearing. Press down on the lever and hold it in place. Rotate so that the screw hole is aligned with
the hole needed for attaching the lever to the Zing.
5. Insert the screw and use a screwdriver to turn the screw clockwise until tight.
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Cutting Issues
I am getting large diagonal lines sliced through all of my cuts.
Your Make-The-Cut software is still in trial mode. You need to register your copy of MTC using the
activation pin that came on the software CD. Here is the link: https://www.make-the-
cut.com/Register.aspx
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