Promise Technology Smartstor NS4600 User Manual

Contents
xi
Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304
Chapter 7: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .305
Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .306
Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .307
Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .308
SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .308
Additional Details about Rebuilds . . . . . . . . . . . . . . . . . . .308
Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .309
Using the Recover Function . . . . . . . . . . . . . . . . . . . . . . .309
Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .310
Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .310
Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .311
Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .315
Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .316
Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .318
SmartStor Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321
Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .321
Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .322
Chapter 8: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .329
Technical Support Services . . . . . . . . . . . . . . . . . . . . . . . . . .329
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329
The Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330
Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331
China – Beijing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331
China – Shanghai . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Promise Technology Smartstor NS4600 Specifications

General

RAID levels	0, 1, 5, 10
Storage drive size	3.5 \
Hot-swap drive bays	Yes
Storage drive capacity	0 GB
Supported file systems	EXT3, FAT32
Storage drive interface	Serial ATA II
Total installed storage capacity	0 TB
Number of storage drives installed	4
Internal memory	0.25 GB
Processor model	-
Processor frequency	0.6 GHz
Maximum data transfer rate	1000 Mbit/s
Supported network protocols	FTP, DHCP, NTP
Compliance industry standards	IEEE 802.3i, IEEE 802.3ab, IEEE 802.3u
Certification	RoHS, CE, FCC, UL, TUV
Data transfer rate	3 Gbit/s
Dimensions (WxDxH)	152.5 x 229.6 x 188.2 mm
Power requirements	100 - 230 V/50-60 Hz
Networking features	Gigabit Ethernet
Compatible operating systems	Windows 2000/XP/2003/Vista Mac x 10.4 + Linux
USB 2.0 ports quantity	2
Ethernet LAN (RJ-45) ports	1
Power supply unit (PSU) capacity	90 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	10 - 85 %

Weight and Dimensions

Weight	2500 g