Chapter 8: Support
329
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Promise Online™ Web Site http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Fax Support (408) 228-1100 Attn: Technical Support
Phone Support (408) 228-1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
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