Promise Technology Smartstor NS4600 User Manual

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Chapter 7: Troubleshooting
• Responding to an Audible Alarm (page 305)
• Checking the System Status LED (page 306)
• Checking Disk Status LEDs (page 306)
• Replacing a Failed Disk Drive (page 307)
• Checking RAID Volume Status in PASM (page 308)
• Checking File System Status in PASM (page 310)
• Checking the Event Log in PASM (page 311)
• Checking Enclosure Status in PASM (page 315)
• Solving Network Connection Problems (page 316)
• Checking Your Email Inbox (page 321)
• Restoring the Default Password (page 321)
• Resolving a Windows Firewall Issue (page 322)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see “Frequently Asked Questions” on page 325.
Responding to an Audible Alarm
The SmartStor has two beep patterns
• Single beep, not repeated – The SmartStor is online
• Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer
sounds one time to indicate that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
• System Status LED (see below)
• Drive Status LED (see page 306)
• RAID Volume status in PASM (see page 308)
• File System status in PASM (see page 310)
• Enclosure status in PASM (see page 315)
• Event Log in PASM (see page 311)
• Your email inbox (see page 321)

Promise Technology Smartstor NS4600 Specifications

General

RAID levels	0, 1, 5, 10
Storage drive size	3.5 \
Hot-swap drive bays	Yes
Storage drive capacity	0 GB
Supported file systems	EXT3, FAT32
Storage drive interface	Serial ATA II
Total installed storage capacity	0 TB
Number of storage drives installed	4
Internal memory	0.25 GB
Processor model	-
Processor frequency	0.6 GHz
Maximum data transfer rate	1000 Mbit/s
Supported network protocols	FTP, DHCP, NTP
Compliance industry standards	IEEE 802.3i, IEEE 802.3ab, IEEE 802.3u
Certification	RoHS, CE, FCC, UL, TUV
Data transfer rate	3 Gbit/s
Dimensions (WxDxH)	152.5 x 229.6 x 188.2 mm
Power requirements	100 - 230 V/50-60 Hz
Networking features	Gigabit Ethernet
Compatible operating systems	Windows 2000/XP/2003/Vista Mac x 10.4 + Linux
USB 2.0 ports quantity	2
Ethernet LAN (RJ-45) ports	1
Power supply unit (PSU) capacity	90 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	10 - 85 %

Weight and Dimensions

Weight	2500 g