Promise Technology Smartstor NS4600 User Manual

Chapter 7: Troubleshooting
319
If your SmartStor does not appear in the SmartNAVI Main window, SmartNAVI
does not detect the SmartStor on your network. If you have verified all other
functions, then you might have SmartNAVI and SmartStor on different networks.
SmartStor Lockup
On rare occasions, SmartNAVI or PASM become unresponsive to your inputs. If
that happens, check the SmartNAVI Main window on your PC. See Figure 7.
Figure 7. SmartNAVI Main window
If the SmartStor used to appear in the SmartNAVI Main window previously but is
no longer there, the SmartStor is probably locked up or frozen and requires a
hard reboot.
Keep the SmartNAVI Main window open during this procedure.
To hard reboot the SmartStor:
1. Press and hold the Power button for five seconds.
Caution
This action is appropriate only when there are no data transfers or
installations in progress.
Do not disconnect the power to reboot the SmartStor unless the
proper shutdown procedure does not work.

Promise Technology Smartstor NS4600 Specifications

General

RAID levels	0, 1, 5, 10
Storage drive size	3.5 \
Hot-swap drive bays	Yes
Storage drive capacity	0 GB
Supported file systems	EXT3, FAT32
Storage drive interface	Serial ATA II
Total installed storage capacity	0 TB
Number of storage drives installed	4
Internal memory	0.25 GB
Processor model	-
Processor frequency	0.6 GHz
Maximum data transfer rate	1000 Mbit/s
Supported network protocols	FTP, DHCP, NTP
Compliance industry standards	IEEE 802.3i, IEEE 802.3ab, IEEE 802.3u
Certification	RoHS, CE, FCC, UL, TUV
Data transfer rate	3 Gbit/s
Dimensions (WxDxH)	152.5 x 229.6 x 188.2 mm
Power requirements	100 - 230 V/50-60 Hz
Networking features	Gigabit Ethernet
Compatible operating systems	Windows 2000/XP/2003/Vista Mac x 10.4 + Linux
USB 2.0 ports quantity	2
Ethernet LAN (RJ-45) ports	1
Power supply unit (PSU) capacity	90 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	10 - 85 %

Weight and Dimensions

Weight	2500 g