Chapter 8: Support
327
Can I do a One Touch Backup or a regular Backup on a protected folder or
file on my Windows PC?
No. Windows does not allow SmartSYNC to access protected folders and
files. If you want to perform a backup, you must first disable protection on
your folders and files.
I enabled One Touch Backup and pressed the button on the SmartStor but
no files were backed up. What happened?
You must create a backup schedule using SmartNAVI. The backup schedule
tells One Touch Backup which folders and files to backup from your PC onto
the SmartStor.
Which FTP clients are compatible with the SmartStor’s FTP server?
Promise recommends FTP clients that support Unicode, such as Filezilla or
Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Mac.
If your FTP client does not support Unicode, you have two choices:
• Use only ASCII characters to name your shared folders.
• Set your SmartStor for double-byte character encoding. See page 220.
Can I move the disk drives from one SmartStor to a different SmartStor?
Yes. However, to access the RAID Volume on the new SmartStor, you must
run the Recover function. When SmartStor’s memory does not match the
RAID Volume on the disk drives, the RAID Volume is considered invalid and
the Recover function becomes available. See “Responding to an Invalid
RAID Volume” on page 309.
I set up email alert recipients but they never receive any messages.
In most cases, you must setup SMTP authentication in order for your alert
messages to pass your SMTP server. See “Setting up SMTP Authentication”
on page 257.
Can SmartStor handle jumbo frames?
Yes. But you must set the maximum frame size in PASM. See “Working with
Jumbo Frames” on page 253.
I tried to create a share folder called “Admin” but the PASM software would
not let me.
The Admin name is a reserved folder name. Choose another folder name.
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