Spectra T950 - Page 413

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
November 2016 User Guide—Spectra T950 Library
413
3 Firmwareproblem.
Important: Do not force a dump; one already exists.
Thedrivedeterminedthatafirmwareerroroccurred.Performthefollowing:
1. Ifpossible,useITDTtocollecttheexistingdrivedump(seeUsetheIBMTape
DiagnosticTool(ITDT)toRetrieveaDriveDumponpage403).
IfyoucannotuseITDT,usetheBlueScaleRetrieveDriveDumputility(seeUse
theBlueScaleRetrieveDriveDumpUtilityonpage404).
2. Resetthedrive(seeResettingaDriveonpage395),thenretrytheoperation
thatproducedtheerror.
3. Iftheproblempersists, contactSpectraLogicTechnicalSupportandsendthe
drivedumptothem,ifrequested(see
ContactingSpectraLogiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethedriveorwhen
youplaceitinmaintenancemode.
4 Firmwareordriveproblem.
Important: Do not force a dump; one already exists.
Afirmwareordrivehardwa refailureoccurred.Performthefollowing:
1. Ifpossible,useITDTtocollecttheexistingdrivedump(seeUsetheIBMTape
DiagnosticTool(ITDT)toRetrieveaDriveDumponpage403).
IfyoucannotuseITDT,usetheBlueScaleRetrieveDriveDumputility(seeUse
theBlueScaleRetrieveDriveDumpUtilityonpage404).
2. Resetthedrive(seeResettingaDriveonpage395),thenretrytheoperation
thatproducedtheerror.
3. Iftheproblempersists, contactSpectraLogicTechnicalSupportandsendthe
drivedumptothem,ifrequested(see
ContactingSpectraLogiconpage7).
Note: Theerrorcodeclearswhenyouresetorpowercyclethedriveorwhen
youplaceitinmaintenancemode.
Code DLM
Health
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Cause and Solution