01/02
1-7
8825/8830 Printer
Status Code Entry Chart
Service Call Procedures
Status Code Entry Chart
Table 1 Status Code Entry Chart
Status
Code
Description Components BSD
Ref
PL
Ref
C1-01
C2-01
C3-01
No
RAP
Position sensor error
The Roll 1, 2, or 3 position
sensor did not actuate or
deactuate.
Roll 1 position sensor
(Q1)
Roll 2 position sensor
(Q2) 8825 with Tag/
MOD 90
Roll 3 position sensor
(Q3)
Main PWB (A3)
NOTE: The sensors are
interchangeable.
BSD
7.2
BSD
7.3
BSD
7.4
PL
7.1
PL
1.1A
C1-04 Media registration sensor
error
The media sensor did not
actuate or deactuate when
feeding from roll 1, 2, or 3.
Media registration sensor
(A21Q1)
Main PWB (A3)
Driver PWB
Registration Rolls
Transport Driver Motor
Motor Driver PWB
BSD
8.1
PL
8.2
PL
1.1A
PL
8.3
C1-05
C2-05
C3-05
No
RAP
Motion sensor error
Motion was not detected or
the media stopped moving
when feeding from roll 1, 2, or
3.
Roll 1 motion sensor
(Q4)
Roll 2 motion sensor
(Q5) 8825 with Tag/MOD
90
Roll 3 motion sensor
(Q6)
Main PWB (A3)
Driver PWB
Motor Driver PWB
Media Feed Rolls
Media Feed Clutch
Media Feed Drive Motor
NOTE: The sensors
and the clutches are
interchangeable.
BSD
7.2
BSD
7.3
BSD
7.4
BSD
7.1
PL
7.1
PL
1.1A
PL
7.2
C3-06
No
RAP
Roll 2 position sensor error
8825 with Tag/MOD 90
Media was not detected at the
Roll 2 position sensor when
feeding from roll 3.
Roll 2 position sensor
(Q2) 8825 with Tag/MOD
90
Main PWB (A3)
BSD
7.3
PL
7.1
PL
1.1A
C3-07
No
RAP
Roll 1 position sensor error
Media was not detected at the
Roll 1 position sensor when
feeding from Roll 3.
Roll 1 position sensor
(Q1)
Main PWB (A3)
BSD
7.2
PL
7.1
PL
1.1A
C1-09
C2-09
C3-09
No
RAP
Firmware error
This is a firmware problem.
Press power off (0) then
power on (1). If problem per-
sists, replace the firmware.
PL
1.1A
C1-19
C2-19
C3-19
No
RAP
This is a Firmware problem
This is a firmware problem.
Press power off (0) then
power on (1). If problem per-
sists, replace the firmware.
PL
1.1A
C1-29
C2-29
C3-29
No
RAP
This is a Firmware problem.
This is a firmware problem.
Press power off (0) then
power on (1). If problem per-
sists, replace the firmware.
PL
1.1A
C1-39
C2-39
C3-39
No
RAP
This is a Firmware problem.
This is a firmware problem.
Press power off (0) then
power on (1). If problem per-
sists, replace the firmware.
PL
1.1A
C1-59
C2-59
C3-59
RAP
Light reflecting off of a
piece of media or from rear
of drawer or a baffle.
Roll 1 position sensor
(Q1)
Roll 2 position sensor
(Q2); 8825 with Tag/
MOD 90
Roll 3 position sensor
(Q3)
Main PWB (A3)
BSD
7.2
BSD
7.3
BSD
7.4
PL
1.1A
PL
7.1
C4-24
No
RAP
Registration sensor error
The cut sheet does not reach
the media registration sensor
in time.
Media registration sensor
(A21Q1)
Main PWB (A3)
Registration Rolls
Transport Drive Motor
Transport Motor Driver
PWB
Cut Sheet Feed Clutch /
Rolls
Driver PWB
BSD
8.1
PL
8.2
PL
1.1A
PL
7.2
PL
8.3
C4-34
No
RAP
Sheet feed sensor error
The sheet feed sensor deac-
tuated too early while making
a print. The operator may
have removed the cut sheet
media.
Sheet feed sensor (Q2)
8825 with Tag/MOD 90
Main PWB (A3)
BSD
8.1
PL
8.4
PL
1.1A
Table 1 Status Code Entry Chart
Status
Code
Description Components BSD
Ref
PL
Ref