01/02
3-19
8825/8830 Printer
PQ 20, PQ 21
Print Quality
PQ 20 Unfused Prints PQ 21 Wrinkle
Table 1 Unfused Prints Symptom / Check
Symptom/ check
Characters and image are
easily rubbed off a print.
Probable Cause Corrective Action
1. Damp media 1A. Refer to BSD 7.1 and
BSD 7.3 to check for correct
operation of the Paper heat-
ers.
1B. Ensure that the Customer
is storing the media correctly.
2. Incorrect fuser temperature 2. Adjust the fuser tempera-
ture ( ADJ 10.1).
3. Incorrect fuser pressure 3. Check pressure plates for
damage or deformation ( REP
8.5).
4. Defective heat roll 4. Replace the Heat Roll (
REP 10.2)
5. Fabric Guide. 5. Ensure Fabric Guide is
installed correctly ( REP 8.9).
Table 1 Wrinkle Symptom / Check
Symptom/ check
This is damage that is proba-
bly caused by the fuser sub-
system. This is a severe case
of creases that runs in the
direction of media travel.
Probable Cause Corrective Action
1. Damp media 1A. Refer to BSD 7.1 and
BSD 7.3 to check for correct
operation of the Paper heat-
ers.
1B. Ensure that the Customer
is storing the media correctly.
2. Damaged or contaminated
pinch rolls
2. Clean / replace the pinch
rolls ( REP 7.3).
3. Damaged or contaminated
heat roll
3. Clean / replace the Heat
Roll ( REP 10.2).
4. Incorrect fuser contact
pressure
4. Check the Pressure Plates
( REP 8.5) and Fabric Guide (
REP 8.9) for damage.
5. Incorrect fuser temperature 5. Adjust Fuser Temperature (
ADJ 10.1).
6. Registration Rolls mis-
aligned.
6. Replace the rolls as
required ( PL 8.2).