01/02
1-11
8825/8830 Printer
Status Code Entry Chart, Message Display Entry
Service Call Procedures
Message Display Entry Chart
LL-58
No
RAP
Power On Self Test
Extra “Return Value” from the
Operating System. Reboot
(Power off / Power On).
Install the Control
EPROM
Main PWB (A3)
PL
1.1A
LL-60
No
RAP
Power On Self Test NVM
Checksum fault
Record the existing NVM val-
ues. Run diagnostic [0360] to
reset NVM to the default val-
ues. Manually restore the
required NVM values.
LL-61
No
RAP
Power On Self Test revision
level fault
Power the printer up in diag-
nostics and run [0360] to reset
NVM to default values.
LL-89
No
RAP
This is a Firmware problem
This is a firmware problem.
Press power off (0) then
power on (1). If problem per-
sists, replace the firmware.
PL
1.1A
LL-90
Over-
toned
Fault
RAP
Overtoned fault
Toner concentration of the
developer material is too high.
Cartridge drive motor
(A22MOT1)
Cartridge home sensor
(A22Q2)
Toner sensor (A22Q1)
Main PWB (A3)
3.1
9.7
9.7
9.3
PL
1.1A
PL
9.9
LL-91
Under-
toned
Fault
RAP
Undertoned fault
Toner concentration of the
developer material is too low.
Cartridge drive motor
(A22MOT1)
Cartridge home sensor
(A22Q2)
Toner sensor (A22Q1)
Main PWB (A3)
9.7 PL
9.9
PL
1.1A
U1-01
No
RAP
Media counter error
Print counter is disconnected.
Media counter
Main PWB (A3)
BSD
3.1
PL
1.3
PL
1.1A
Table 1 Status Code Entry Chart
Status
Code
Description Components BSD
Ref
PL
Ref
Table 1 Message Display Entry Chart
MESSAGE DIS-
PLAYED
CAUSE CLEARANCE PROCEDURE BSD
Ref
PRINTER IS WARM-
ING UP (Continuously
displayed)
No fuser heat - - - BSD
10.1
ADJUSTING THE
PRINT QUALITY (Con-
tinuously displayed)
Toner dispense
problem
- - - BSD
9.3
PLEASE CLOSE THE
MEDIA DRAWER X
(Refer to Note)
Drawer X read
switch is open.
Refer to the display on the control panel
and follow the clearance procedure.
BSD
7.1
PLEASE CLOSE THE
CUT SHEET FEED
SHELF
Cut sheet feed
shelf interlock
switch (S29) is
open.
Refer to the display on the control panel
and follow the clearance procedure.
BSD
1.2
PLEASE CLOSE THE
FRONT DOOR
Front door inter-
lock switch (S21)
is open.
Refer to the display on the control panel
and follow the clearance procedure.
BSD
1.2
PLEASE CLOSE THE
TOP DOOR
Top cover interlock
switch (S26) is
open.
Refer to the display on the control panel
and follow the clearance procedure.
BSD
1.2
PLEASE CLOSE THE
CUTTER DRAWER
Cutter cover inter-
lock switch (S1) is
open.
Refer to the display on the control panel
and follow the clearance procedure.
BSD
1.2
NVM FAULT CALL FOR
ASSISTANCE
Corrupted data in
NVM.
Press power off (0) then power on (1). If
problem persist run diagnostic program
[0363] or [0360]. If problem persist
replace the Control EPROMS.
Re-feed Roll 1 Re-feed roll 1
problem.
Re-feed the media. If necessary, press
power off (0) then power on (1).
BSD
7.2
Re-feed Roll 2 Re-feed roll 2
problem.
Re-feed the media. If necessary, press
power off (0) then power on (1).
BSD
7.3
Re-feed Roll 3 Re-feed roll 3
problem.
Re-feed the media. If necessary, press
power off (0) then power on (1).
BSD
7.4
Flashing 1, 2, 3, 4, 5, 6
or 7
Copier failed
power on self-test.
Press power off (0) then power on (1). If
problem persists, go to
svc.8830prt.2974.
UNABLE TO CALI-
BRATE TONER SEN-
SOR
The sensor did not
calibrate when the
code [0921-6] was
entered.
Press power off (0), then power on (1).
If problem persists, go to LL-91 Under-
toned Fault RAP.
BSD
9.7
TONER FAULT CALL
FOR ASSISTANCE
Excessive toner
sensed problem.
Press power off (0), then power on (1).
If problem persists, go to LL-90 Over-
toned Fault RAP.
BSD
9.7
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