Start a TeamViewer Session 127
User Guide v 2.0 — March 2023 System Setup
10.2.5.2 Start a TeamViewer Session
If problem cannot be corrected on the phone, the Husky service technician will give you a
user name and password to start a TeamViewer session. TeamViewer lets the technician see
and operate your Delta5 system remotely.
Do the steps that follow:
NOTE: A keyboard is necessary for some of these steps.
1. On the System Setup screen, touch the Network tab.
2. Touch the Start Session button in the Remote Service Assistance panel of the screen.
Refer to Figure 10-10.
3. When the TeamViewer dialog shows, type the user name and password in the correct
fields.
4. Touch the OK button.
If there are network connection requirements, a dialog box is shown.
A new icon is shown on the screen footer when TeamViewer starts.
5. Follow the instructions that the Husky representative gives you to complete the
connection.
The Husky service technician starts a remote connection or desktop view application. You
must give your approval for the remote connection when the dialog box is shown.
The Husky service technician can see and operate your Delta5 system screens. You will be
directed to make changes, if necessary.
You can stop the remote session, or it will stop automatically when the technician stops the
session. This causes the current user to be logged off. The user is also logged off if the session
fails to connect. When the remote session is stopped, the icon/drop-down menu in the footer
is removed.
10.2.6 Virtual Network Computing
With Virtual Network Computing (VNC), if installed, you see the Delta5 controller HMI on the
Injection Molding Machine HMI. This lets you see data and make changes in one central
location. You can relocate the Delta5 controller to a different location and to reduce the
number of HMIs in the molding cell to a single screen.
Figure 10-10 Remote Service Assistance
To Next Page
Loading...
