Gocator Line Profile Sensors: User Manual
719
Troubleshooting
Review the guidance in this chapter if you are experiencing difficulty with a Gocator sensor system. If the
problem that you are experiencing is not described in this section, see Return Policy on page 793.
Mechanical/Environmental
The sensor is warm.
l It is normal for a sensor to be warm when powered on. A Gocator sensor is typically 15° C warmer than the
ambient temperature.
Connection
When attempting to connect to the sensor with a web browser, the sensor is not found (page does not
load).
l Verify that the sensor is powered on and connected to the client computer network. The Power Indicator LED
should illuminate when the sensor is powered.
l Check that the client computer's network settings are properly configured.
l Use the LMI Sensor Recovery tool to verify that the sensor has the correct network settings. See Sensor Dis-
covery Tool on page 688 for more information.
When attempting to log in, the password is not accepted.
l Use the LMI Sensor Recovery tool. See Sensor Discovery Tool on page 688 for steps to reset the password.
The sensor emits laser light, but the Range Indicator LED does not illuminate and/or points are not
displayed in the Data Viewer.
l Verify that the measurement target is within the sensor's field of view and measurement range. See Spe-
cifications on page 720 to review the measurement specifications for your sensor model.
l Check that the exposure time is set to a reasonable level. See Exposure on page 129 for more information on
configuring exposure time.
Performance
The sensor CPU level is near 100%.
l Consider reducing the speed. If you are using a time or encoder trigger source, see Triggers on page 117 for
information on reducing the speed. If you are using an external input or software trigger, consider reducing
the rate at which you apply triggers.
l Consider reducing the laser profile resolution.
See Spacing on page 134 for more information on configuring resolution.
l Review the measurements that you have programmed and eliminate any unnecessary measurements.
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