NEC ELECTRA ELITE IPK II - ACD Group and Agent Assignments

Document Revision 1 Electra Elite IPK II
2 - 362 Program 41 : ACD Setup
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension will work as an ACD agent extension in the following cases:
J The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
J An extension calls or transfers a call to an ACD group using the ACD group pilot
number.
J An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Conditions
None
Feature Cross Reference
J Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Level:
SA
Input Data
Extension Number Up to 8 digits
Item
No.
ACD Work
Period Mode
Number
ACD Group
No.
Default
01 1~8 0~64 0