Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 379
Description
Use Program 41-15 : ACD Queue Alarm Information to assign the options for “Audible
Indication” for Log Out / Off Duty mode for each ACD group.
These program settings will provide an alarm to the agents, but no Queue Status
Display is indicated. Do not use these programs if the alarm options are defined in
Program 41-20-01 through 41-20-05.
Program 41 : ACD Setup
41-15 : ACD Queue Alarm Information
Level:
SA
Feature Available in Program 41-15 Available in Program 41-20
Queue Status Display --- Yes
Queue Status Display
Time
--- Yes
Alarm Yes Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service --- Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number
of calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying status.
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in ACD Queue to Activate
Alarm Information
0~200
0 = No Alarm
0
02
Interval time of Alarm Information
0~64800 (sec) 0
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