Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 371
Description
Use Program 41-09 : ACD Overflow Table Setting to define the ACD group to which a
call will be transferred when overflow occurs.
Conditions
H
If, while the call is ringing, the extension to which the call was transferred
becomes available, both the extension and the overflow ACD group will ring.
Feature Cross Reference
J
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-09 : ACD Overflow Table Setting
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Priority Order
Number
Transfer ACD Group Number With Overflow Default
01 1~7 0~65
0 = No Setting
65 = In-Skin Voice Mail Integration
0
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