NEC ELECTRA ELITE IPK II - ACD Threshold Overflow

Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 381
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold
call overflow and the mode for each ACD group.
Conditions
None
Feature Cross Reference
J Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in Queue
Define the maximum number of
calls allowed in the ACD queue
before overflow occurs.
0~200
(0 = No Limitation)
0
02
Operation Mode for ACD Queue
Define how the system should
handle calls when the number of
calls in queue exceeds the
threshold.
0 = The longest waiting call is
transferred
1 = The last waiting call is
transferred
2 = Send Busy Tone
0