NEC ELECTRA ELITE IPK II - ACD Group Supervisor

Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 365
Description
For each ACD Group (1~64), use Program 41-04 : ACD Group Supervisor to assign
the group’s supervisor extension and operating mode. Operating modes are:
J 0 = Supervisor’s extension does not receive ACD Group calls.
J 1 = Supervisor’s extension receives ACD Group overflow calls only.
J 2 = Supervisor’s extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group.
Conditions
H If you assign an extension as a ACD Group Supervisor in this program, you
cannot program the same extension as a System Supervisor in
Program 41-01-01.
Feature Cross Reference
J Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-04 : ACD Group Supervisor
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Group Supervisor
Extension
Extension Number (Up to 8 digits)
No
Setting
02
Operation Type
0 = Not receive any ACD incoming calls (No)
1 = Receive ACD incoming calls in case of
overflow (Busy)
2 = Receive ACD incoming calls all the time (Yes)
0