Document Revision 1 Electra Elite IPK II
2 - 366 Program 41 : ACD Setup
Description
Use Program 41-05 : ACD Agent Work Schedules to set up the Work Schedules for
ACD Agents and Groups. For each ACD Work Schedule (1~4), designate the start
and stop times for each of the eight Work Periods. Once you set up the schedules in
this program, assign them to days of the week in Program 41-07. (This is the same
program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions will receive
the following types of calls when they are logged in.
J
ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and
41-06)
J
ACD Pilot Number Call
Any time - if ACD extensions are available
Conditions
None
Feature Cross Reference
J
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-05 : ACD Agent Work Schedules
Level:
SA
Input Data
ACD Work Schedule Time Pattern 1~4
Item
No.
Work Period
Mode Number
Start Time End Time Default
01 1~8 0000~2359 0000~2359 (Start) 0000
(End) 0000
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