Document Revision 1 Electra Elite IPK II
2 - 378 Program 41 : ACD Setup
Conditions
None
Feature Cross Reference
J
Automatic Call Distribution (ACD)
06
Call Queuing after 2nd Announcement
Use this option to determine whether an
outside caller should hear a final
announcement [ex: the company is
closed] (1) or whether the caller should be
placed back into queue for the ACD group
(0).
0=Enable (Yes)
1 = Disable (No)
0
07
Automatic Off Duty for SLT
Enable/disable Automatic Off Duty (rest)
mode for agents with SLT phones.
0 = No change to off duty mode
1 = Change to off duty mode
automatically (Skip)
0
08
ACD Off Duty Mode
0 = Can not receive internal call
1 = Can receive internal call
0
09
Automatic Wrap Up End Time
0~64800 (sec) 0
10
ACD No Answer Skip Time
Set how long a call into the ACD Group
will ring an idle extension before routing to
the next agent. This timer must be greater
than Program 20-04-03 : Delay Ring Timer
for the ACD Call Coverage Key with
delayed ringing to work.
0~64800 (sec)
10
11
Cancel Headset Ear Piece Ringing (for
MLT)
0~64800 (sec) 0
12
Start Headset Ear Piece Ringing (for
SLT)
0~64800 (sec) 0
Item
No.
Item Input Data Default
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